Frequently Asked Questions
Are the reward offer codes unique to each Guest when I am an Edible Rewards® member?
Yes, the codes are currently unique coupon codes (8 characters - 4 alpha followed by 4 numeral). You will not be able to use the same code more than once, and you must be logged into your online account or have given the store or Customer Care Center your email address associated with the reward in order to use it.
Are your products kosher?
Every Edible Arrangements® store is individually owned and operated, and some of our stores are kosher certified. Look for the “Kosher Certified” notation in the individual store details on our Store Locations page, or contact your Local Store directly to find out if they are kosher certified.
Can I choose/change the container?
All of our containers and packaging are specifically designed to accommodate the size of our arrangements, and to complement to appearance of each fresh fruit creations. Containers may vary from those shown on our website.
Can I customize my arrangement?
We have a wide variety of fresh fruit arrangements and chocolate dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations! You can also customize your order by adding plush teddy bears, balloons and more. You will see all of these custom options as you proceed through the checkout process, after you’ve selected an arrangement.
Can I pick up my gift from a store?
Yes, of course! We offer both pickup and delivery from all of our store locations. If you are placing your order(s) online, you will be given the option to pick up your order once you’ve entered the ZIP code and the date required. Then, you will be able to select a store location for pickup.
You can also contact your Local Store directly, or call our Call Center toll free at 1-877-DOFRUIT (1-877-363-7848) to place an order for pickup any time.
Can I use multiple rewards on one order?
No, sorry but save your other reward for another day!
Can you send me a catalog or brochure of your products?
Certainly! You can view an online brochure, or request that a brochure be mailed to you here
, or by calling us at 1-877-DOFRUIT (1-877-363-7848). You can also always view our full product line online any time.
Do you have any products for kids?
Yes! Our Kids & Kids at Heart Collection® is perfect for kids of all ages. And, all of our products are kid-friendly. They love the sweet fruit available with fun toppings like chocolate, nuts and coconut. You’ll love that they’re getting a treat filled with vitamins and antioxidants naturally found in fresh fruit. Plus, our fruit is all-natural. No preservatives are ever added.
Do you offer gift cards?
Not at this time, but we're getting ready to launch our new and improved gift card program very soon! Check back in 2015 for more information.
Do your products contain milk?
All Edible Arrangements® products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies.
Do your products contain nuts?
Some of our fruit arrangements and boxes of chocolate dipped fruit have crushed or sliced almonds, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies.
Does your fruit contain preservatives?
No. Our fruit is all natural. No preservatives are ever added.
How can I place an order?
You can place an order online any time at www.ediblearrangements.ca
, by calling 1-877-DOFRUIT (1-877-363-7848), or by contacting any one of our local Edible Arrangements® stores directly.
How can I track the status of my order?
You can Track Your Order
online any time through the Customer Service section of our website using your order confirmation number. Just enter your Order # in the entry field, and click Track Order to get the most recent status update.
Please keep in mind that your order status is updated periodically, and may not reflect up-to-the-minute status. During busy holiday times like Christmas, Valentine’s Day and Mother’s Day, there may be delays in updates to your order status.
If your order is shipped via UPS, you will receive an email with your UPS tracking # automatically when your order is prepared for shipment in one of our local stores. You can then visit www.ups.com
and enter that tracking # to find the status of your delivery.
How do I cancel or change an order I already placed?
If you need to cancel or change an order scheduled for pickup or delivery from a local Edible Arrangements® store, please contact local store that will be servicing your order at least 24 hours prior to the scheduled delivery or pickup with your request.
For orders shipping via UPS, please contact our Call Center at 1-877-DO-FRUIT (1-877-363-7848) by noon EST on the day before the scheduled delivery date with your request. Local stores are unable to make any changes or cancellations to orders shipped by UPS at this time.
How far in advance should I place my order?
You can place an order well in advance, or order last minute! On weekdays, orders can be placed for same day store delivery until 5pm local (store) time. For business deliveries, and during busy holiday time periods like Christmas, Valentine’s Day and Mother’s Day, we recommend that you order further in advance. Orders for Saturday store delivery should be placed before 3pm local (store) time. Sunday deliveries vary by location.
For orders that must be shipped by UPS, you can typically order until at least 3pm local (store) time on the day before the scheduled delivery date – and even later in some areas. Same day delivery is not available for orders shipped by UPS.
How long will the fruit last?
Our fruit arrangements are sold at the peak of freshness, so we recommend that you enjoy your gift right away. If that’s not possible, keep the original wrapping and refrigerate your gift immediately upon receipt. Once it as has been removed from the original wrapping, remove the fruit from the skewers, place it in an airtight container, and refrigerate immediately.
Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.
How much room do I have for my card message?
Your card message can be up to 300 characters long, including spaces, periods, symbols, etc.
How will my order be delivered?
Orders delivered through a local Edible Arrangements® store are hand-delivered in a refrigerated van. Orders that are shipped are delivered via UPS, and are specially packaged to ensure the perfect presentation and freshness on arrival.
I think I may have been charged twice. Can you help?
Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not actually been charged.
Credit card transactions are authorized in two steps. In the first step, the payment gateway says “I want to charge $xx to card Y.” If the card has these funds available, the card company places a provisional hold on those $xx and responds OK back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured—you will not be charged.
However, it’s important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time is takes to release your funds is dependent entirely on your bank or credit card company.
If you still have any questions about this, please give us a call at 1-877-363-7848.
I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?
We cannot guarantee delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery.
You can always Track Your Order
online any time, or contact Customer Service for tracking assistance at 1-877-DOFRUIT (1-877-363-7848).
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
Is there sales tax on my order?
All Edible Arrangements® store orders (for pickup or delivery) are subject to applicable the taxes of the state/area in which the local store operates. Orders shipping via UPS are subject to 6.35% CT state sales tax
Is your chocolate gluten free?
All chocolate is gluten-free. However, our chocolate is manufactured in facilities that may manufacture gluten-based products.
None of your stores service the ZIP/postal code I entered, can you ship the arrangement?
Even if there’s no Edible Arrangements® store close enough to deliver locally, we’ve still got you (chocolate) covered! We offer shipment of our boxes of gourmet chocolate dipped fruit to many locations across the U.S. via UPS. Just enter the recipient’s ZIP code and the delivery date required in the entry fields on our website, and you will automatically be shown all service options (pickup/delivery/shipment) available in that area on that date. If we do not currently have a service available in your desired area, remember that we are constantly growing and expanding our Edible Arrangements® store locations!
What are the features and benefits of becoming an Edible Rewards® member?
When you sign up for an Edible Rewards® account, you'll have access to some exclusive features only available to you! You will receive FREE birthday gifts, exclusive offers, VIP gift reminders, speedy checkout and FREE Chocolate Dipped Fruit™ boxes.
What are your delivery policies?
For Residential deliveries, orders delivered via a local store are typically delivered from mid-morning to late evening (as late as 9pm during busy holidays). If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, or if no one is available to accept the gift, the recipient’s door will be tagged with clear instructions for retrieving the gift.
For Business deliveries, orders delivered via a local store are typically delivered from mid-morning morning until 5pm. Please be aware that we may leave the arrangement with the front desk or security. We are subject to the delivery restrictions of the business.
If your order shipped via UPS, the above delivery policies do not apply -- it will be delivered in accordance with our Shipment Policies
. For any order shipped via UPS, we recommend that you always send your gift on a date and to a location where someone will be available to retrieve the gift to ensure freshness. All shipped orders are subject to our Shipment Policies
and the policies of our shipping partner, UPS. In order to ensure delivery on the date required, we do not require signature proof for orders shipped via UPS. However, UPS may require a signature in certain circumstances at their sole discretion.
For Residential (home) deliveries shipped via UPS, the package will be left in a location deemed by the UPS driver to be secure. We recommend that you advise your recipient to expect a delivery. For Non-Residential (business, school, hospital, etc.) deliveries, packages typically arrive no later than the end of the business day. Packages sent to a business may be delivered as late as 6pm. Please be aware that the package may be left in a receiving area of the business such as the front desk, security, reception or mail room. UPS is subject to the delivery restrictions of the business. Again, we recommend that you advise your recipient to expect a delivery.
For more information, view our Shipment Policies
What do I do if I forgot my password?
Just visit www.edible.com/rewards or www.edible.ca/rewards and use the “Forgot Password’ link so we can trigger an email sent to the email address on file with a link to reset your password.
What happens if I have an account already with Edible Arrangements?
Once you sign into your account, you will receive a pop up to accept the Edible Rewards® Terms & Conditions. You must accept the new terms to become an Edible Rewards® member.
What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?
If you didn’t receive any of the order confirmation messages, please call 1-877-DO-FRUIT (1-877-363-7848) as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. One of our Customer Service Representatives will be able to assist you in determining if your order was successfully processed. If the order was not successfully placed, we will be able to take your order by phone at that time.
What if I lose my email that has my rewards listed in them?
· If you are physically in your local Edible Arrangements store – Our Fruit Experts® will be able look up your email and see all of your pending rewards.
· If you are on our website– You can see all pending rewards once you have logged into your account.
· If you call our Customer Care Center – The representative would be able to resend an email to you, or look it up and apply it to your current order.
What if I want to edit information in my account?
If you would like to change your phone number, address, etc. you can do so by logging into your account.
What is Certified HappinessSM?
Certified HappinessSM is our commitment to quality and customer service, from every Edible Arrangements® store owner and all of the Fruit Experts® in our system. The purpose of the Certified HappinessSM policy is to ensure our guests and gift recipients are satisfied with the service and quality they receive from us each and every time.
What is the delivery fee?
Delivery from any of our local Edible Arrangements® stores is a $13.99 flat fee per delivery location. If your order will be delivered via UPS, the shipping rate varies depending on the UPS service available in the area, and on the date selected. In this case, you will see the shipping rate for your order on the checkout page before you process your order.
What kind of chocolate do you use?
We use 100% real chocolate in all of our dipped fruit arrangements and products! Our fruit is dipped in either gourmet semi-sweet or white chocolate.
What payment methods do you accept?
We accept payment via all major credit cards: American Express, Mastercard or VISA.
What type of strawberries do you use?
We know fruit! That's why we use Albion strawberries, which have a consistently sweeter flavor than most strawberry varieties. Albion strawberries are typically darker in color than other strawberries, both internally and externally.
When will my credit card be charged?
Your credit card will be charged at the time the order is placed.
Where can I apply to work for Edible Arrangements®?
Think you have what it takes to WOW us and our guests? We’d love to work with you!
To find out more about open positions at a local Edible Arrangements® store, please contact your local store directly. Need help finding a store? Check out our Store Locator.
To view available job openings at the Edible Arrangements® corporate office in Wallingford, Connecticut, visit our Careers
Where can I find information about donations from Edible Arrangements®?
You can find out more about our charitable work, including donations, sponsorships and fundraising opportunities, on our Edible Cares™
Where can I find information about your founder, Tariq Farid?
We think Tariq's story is something of an American Dream come true. Want to know more? Read on: It Grew From a Flower Shop
To learn about how Tariq started the fruit phenomenon known as Edible Arrangements®, take a little trip back in time with us through Our History
Where can I find information on buying an Edible Arrangements® franchise?
Thanks for your interest! Please visit www.eafranchise.com
to learn more about purchasing an Edible Arrangements® store location, or call 888-727-4258 to speak directly with an Edible Arrangements® Franchise Development Consultant.
Where can you deliver?
We can deliver almost anywhere nationwide in the United States! We have over 1000 store locations worldwide, and we can deliver to those stores’ surrounding areas.
Why can’t I order balloons in my area today?
Unfortunately, there is a nationwide shortage of helium, which may affect the availability of balloons in some areas at certain times. You can read more about the helium shortage here.
Why doesn’t my arrangement have exactly the same amount of fruit as the photo on the website?
Our arrangements may vary in the exact fruit counts due to produce size variations throughout the year. Each fruit has a peak season, which may result in larger than average produce during that time; similarly, there are seasons when the fruit may be smaller than average. To ensure that the arrangement’s design remains uniform, our Fruit Experts® work within specified fruit count ranges for each fruit type when building each arrangement. This gives our highly trained staff just enough flexibility to ensure that the arrangement is perfectly designed, no matter what size the fruit is at that point in the year.
Will I be able to see all orders I have placed in my online account?
Only orders placed online (while signed in) will show in your order history. This means if you purchase an item in one of 1,200+ Edible Arrangements locations, this purchase will not show up in your order history online.
Will I receive an order receipt/order confirmation?
Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.
We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly.
Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like Valentine’s Day and Mother’s Day, you may not receive your email confirmation immediately after placing your order.
Will you contact the recipient prior to delivering the product?
Local Edible Arrangements® stores may contact the recipient prior to delivery to ensure that they are home and/or available to accept their gift, but we do not typically contact recipients prior to attempting delivery. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness, and advise your recipient to expect a delivery.