Frequently Asked Questions
How can I place an order?
You can place an order by contacting your local store, calling 877-DO-FRUIT (877-363-7848), or ordering online at www.ediblearrangements.ca
Can I pick an arrangement up from a store?
Do you deliver arrangements?
We have 1008 locations operating and coming soon across the USA, Canada, Puerto Rico, Dubai, Saudi Arabia, Qatar, Kuwait, Hong Kong, Italy, Turkey, Bahrain, India and Jordan, and we can deliver to those store locations’ surrounding zip codes.
Does your fruit contain preservatives?
How long will the fruit last?
Our arrangements are sold at the peak of freshness. We recommend you enjoy your arrangement right away. If that’s not possible, make sure to keep the original wrapping and refrigerate upon receipt. If the arrangement is already opened, remove the fruit from the skewers, place in an airtight container and refrigerate.
None of your stores service the zip/postal code I entered, can you ship the arrangement?
How much notice should I give when ordering an arrangement?
What if the person I am sending an arrangement to is not home when the arrangement is delivered?
For residential deliveries: If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, the recipient will be notified with instructions for retrieving the gift upon their return. If a neighbor is not available to take the gift, the delivery person will leave a notification alerting the recipient of the delivery attempt and providing instructions to contact the Edible Arrangements store.
Do you have a brochure of your products?
Is your chocolate gluten free?
All chocolate is gluten free but our chocolate is manufactured in facilities that may manufacture gluten based products.
How can I track the delivery once I place an order?
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. You can view the Thawte security certificate on the bottom right hand corner of the website.
How do I cancel or change an order I already placed?
If you need to cancel or change an order, please immediately contact the local store you placed the order with. Customers should not cancel the order less than 24 hours before the scheduled delivery; however, we will attempt to do our best to comply with your request.
Do you offer gift cards?
Do you customize arrangements?
We have over 50+ different arrangements to choose from with a wide range of sizes and varieties of fruit. Arrangements can be customized by adding specialty containers, dipped fruit, a plush bear or a mylar balloon.
Do you do timed deliveries?
We do not promise delivery times, however we will do our best to accommodate the open hours of offices, schools and businesses. You may always call and check in on the status of your delivery or visit our website for tracking updates Click here
What kind of chocolate does Edible Arrangements use?
We use 100% real chocolate in all of our dipped fruit arrangements and products! Our fruit is hand-dipped in either gourmet semi-sweet chocolate or white chocolate. Some products are also available dipped in our special peanut butter-chocolate blend. Plus, we have jars of classic or sugar free chocolate dipping sauce available as an added treat in some areas. Ingredients: Semi-sweet chocolate (sugar; chocolate; coco butter, milk fat, soy lecithin; Vanillin; Artificial Flavor; Milk)
Do your products contain any nuts?
Some of our arrangements and boxes have crushed or sliced almonds so there are nut products in the preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We also have a few arrangements and boxes that are dipped in peanut butter. Peanut Butter Bouquet®, Peanut Butter Daisy™, Peanut Butter and Chocolate Dipped Bananas™ and Peanut Butter Dipped Apple Wedges™. We recommend that you take the necessary precautions based on any related allergies.
Has there been a cantaloupe recall?
With the recent news related to the recall of Jensen Farms cantaloupe (from Holly, CO shipped from July 29 to September 10, 2011), Edible Arrangements® wants you to know that we have screened our entire cantaloupe supply and that you can feel confident purchasing product from us. We also want to reiterate that we take food safety very seriously. As the Fruit Experts, we want you to know what we do to ensure our products are top quality at all times.
Edible Arrangements only purchases produce from reputable growers and fruit distributors across North America that share our commitment to food safety. Our suppliers help us to ensure our quality fruit can be traced all the way back to the field. Once the fruit arrives at our locations, it is washed and scrubbed thoroughly before it is peeled. Only then do our Fruit Experts begin crafting your arrangement. Our stores follow rigorous food safety and handling procedures during preparation of your fresh fruit arrangement to ensure we are providing our customers the cleanest, freshest fruit possible. Our arrangements are then wrapped and transported in a refrigerated vehicle to deliver the best quality product right to your door.
According to the Centers for Disease Control and Prevention, cantaloupe that did not come from Jensen Farms in Colorado is safe to consume.
If you have any questions or would like more information related to the cantaloupe recall, you may contact Jensen Farms at 800-267-4561 or at recall@rfordcantaloupe.com.
Can I change the containers?
What type of strawberries do our stores use?
We use Albions strawberries that have a darker fruit color, both internally and externally. These strawberries have a consistently sweeter flavor than most strawberries.
Do your products contain milk?
Yes, Edible Arrangements products may contain or come in contact with items that contain milk products.
Are your stores Kosher certified?
Our store are individually owned and operated, and some of our franchise owners have gone through the Kosher certification process. Please contact your local store to see if they are Kosher Certified, or look for the *Kosher Certified text next to the store name on the locations page.
Will you contact the recipient prior to delivering the product?
How much is delivery?
How can I get a coupon for your company?
Where can I find information on buying a franchise?
Go to www.eafranchise.com to learn more about purchasing an Edible Arrangements location or call 888-727-4258.
Do I receive an email confirmation after I place my order?
After you process your order you will see a confirmation page. We highly recommend you print out this confirmation page and keep it on record. You may receive a confirmation/invoice email after you place your order. If an email was not received that can mean that either:
What if I didn’t see a confirmation page and didn’t receive an email confirmation?
If you didn’t receive any of the confirmation messages, please call 877-DO-FRUIT (877-363-7848) immediately, DO NOT process the order again to avoid duplicate orders. One of our customer service representatives will assist you in tracking your order to see if it was processed. If the order did not process successfully you will be able to place your order with the customer service representative at that time.
Do you have any products for kids?
What days do you deliver?
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