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Frequently Asked Questions

Are your products kosher?

Can I choose/change the container?

Can I customize my arrangement?

Can I pick up my gift from a store?

Can you send me a catalog or brochure of your products?

Do you have any products for kids?

Do you offer gift cards?

Do your products contain milk?

Do your products contain nuts?

Does your fruit contain preservatives?

How can I place an order?

How can I track the status of my order?

How do I cancel or change an order I already placed?

How far in advance should I place my order?

How long will the fruit last?

How much room do I have for my card message?

How will my order be delivered?

I think I may have been charged twice. Can you help?

I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?

Is it safe to use my credit card online?

Is there sales tax on my order?

Is your chocolate gluten free?

None of your stores service the ZIP/postal code I entered, can you ship the arrangement?

What are your delivery policies?

What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?

What is Certified HappinessSM?

What is the delivery fee?

What kind of chocolate do you use?

What payment methods do you accept?

What type of strawberries do you use?

When will my credit card be charged?

Where can I apply to work for Edible Arrangements®?

Where can I find information about donations from Edible Arrangements®?

Where can I find information about your founder, Tariq Farid?

Where can I find information on buying an Edible Arrangements® franchise?

Where can you deliver?

Why can’t I order balloons in my area today?

Why doesn’t my arrangement have exactly the same amount of fruit as the photo on the website?

Will I receive an order receipt/order confirmation?

Will you contact the recipient prior to delivering the product?

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