Frequently Asked Questions

Once you sign into your account, you will receive a pop up to accept the Edible Rewards® Terms & Conditions.  You must accept the new terms to become an Edible Rewards® member.

When you sign up for an Edible Rewards^® account, you'll have access to some exclusive features only available to you!  You will receive FREE birthday gifts, exclusive offers, VIP gift reminders, speedy checkout and FREE Chocolate Dipped Fruit™ boxes.

Please Note The Following Delivery Policies:

•We take pride in our customer service at Edible Arrangements® and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, if you need to cancel or change an order scheduled for pickup or delivery from a local Edible Arrangements store, please contact local store that will be servicing your order at least 24 hours prior to the schedule delivery or pickup with your request.

•Delivery times cannot be guaranteed.

•We cannot deliver to P.O. Boxes.

•The recipient may be called to schedule delivery.

•Requests for deliveries at specific times of day are not guaranteed. Please contact the shop that will be processing your order with any specific questions regarding your delivery.

•Residential Deliveries: If the recipient is not available at the time of delivery, we can no longer leave the delivery with a neighbor. We can only arrange to leave a delivery at a neighbor’s upon specific request of the guest. If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise the local store in your delivery instructions at the time you place the order. You will need to provide the name and address of the neighbor. Residential deliveries may be made as late as 7:00PM. **During busy holiday times, residential deliveries may be made as late as 9:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another day.

•For business deliveries: Business deliveries will be made between mid-morning and 5:00pm. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Edible Arrangements is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day. We do not advise same day business deliveries to be placed after 3:00 PM as many business close at 5:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

•For school deliveries: School deliveries will be made between mid-morning and 3:00pm. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Edible Arrangements is not responsible for any gift that is not properly handled. If the school is closed, delivery will be attempted the next school day.  We do not advise same day school deliveries to be placed after 12:00 PM as many school close at 3:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

• We DO guarantee delivery times for catering items.

•FLEX Orders will be delivered during the time period specified at the time the order was placed.

For more information, view our Shipment Policies.

·         If you are physically in your local Edible Arrangements store – Our Fruit Experts® will be able look up your email and see all of your pending rewards.

·         If you are on our website– You can see all pending rewards once you have logged into your account.

If you need to cancel an order scheduled for pickup or delivery from a local Edible Arrangements, LLC store, please contact the local store that will be servicing your order at least 24 hours prior to the scheduled delivery or pickup with your request.

If your order has left the Edible Arrangements, LLC store for delivery or has already been delivered, we will be unable to cancel your order.

Some of our arrangements and boxes of dipped fruit have crushed almonds, hazelnuts, or coconuts, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies.

Our fruit arrangements are sold at the peak of freshness, so we recommend that you enjoy your gift right away. If that’s not possible, keep the original wrapping and refrigerate your gift immediately upon receipt. Once it as has been removed from the original wrapping, remove the fruit from the skewers, place it in an airtight container, and refrigerate immediately.

Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.