Frequently Asked Questions

Certified Happiness is a commitment to quality and customer service from every store owner and the Fruit Experts® in our system. The purpose of the “Certified Happiness” policy is to ensure our customers and recipients are satisfied with the service and quality they receive each and every time.

You can place an order online any time, or by calling any one of our local Edible Arrangements® stores directly. Find a store here.

Your card message can be up to 300 characters long, including spaces, periods, symbols, etc.

Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.

We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly.
Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like Valentine’s Day and Mother’s Day, you may not receive your email confirmation immediately after placing your order.

If you didn’t receive any of the order confirmation messages, please contact your local store as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. Find your local store contact information here.

You may request a change (address, card message, additional items, etc.) to your order at any time before your order leaves the Edible Arrangements, LLC store for delivery and we will do our best to accommodate your request. However, if your order has left the store for delivery or has already been delivered, we will be unable to change your order.

For Dipped Fruit ™ local stores are unable to make any changes to orders shipped by FedEx at this time.

To make changes to your order, please contact the Edible Arrangements, LLC store that will be processing your order.

If you need to cancel an order scheduled for pickup or delivery from a local Edible Arrangements, LLC store, please contact the local store that will be servicing your order at least 24 hours prior to the scheduled delivery or pickup with your request.

For Dipped Fruit ™ shipment orders via FedEx, please contact our Call Center at 877-DO-FRUIT by noon EST on the day before the scheduled delivery date with your request. Local stores are unable to make any changes or cancellations to orders shipped by FedEx at this time.

If your order has left the Edible Arrangements, LLC store for delivery or has already been delivered, we will be unable to cancel your order.

Not at this time, check back soon!

Look for the "1-Hour Delivery" tag on eligible products – it’s usually at the top of this page in red. After you enter your recipient’s full address in the next steps, we’ll let you know at checkout if we can deliver in an hour. If we’re unable to there is no extra fee — we’ll simply charge you the lesser Same Day Delivery fee. Delivered same day for a Wow moment.

1.    Once you receive your flowers, unpack and unwrap immediately.

2.    Using scissors or sharp snips, cut at an angle at least a 1/2inch off the end of the stem. Be sure to remove any thorns and wilted guard petals if needed.

3.    Next, fill a clean vase with fresh, cool water. Your flowers will be ready for a drink!

4.    Place the flowers in the prepared container and follow the instructions on the flower food packet that is included with your order.

5.    Arrange flowers as desired.

6.    To maximize the life of your flowers, be sure to trim the stems slightly each day and provide fresh, cool water.

7.    Do not place flowers in direct sunlight and keep them in a cool location.

8.    Don’t worry if you run out of plant food as it can be made at home by adding a dash of sugar and a few drops of bleach to the flowers freshwater!

9.    Keep in mind that every flower has a different life expectancy. As blooms begin to fade, remove from the bouquet to keep the rest of your flowers fresh and beautiful!

10.   Place bouquet away from pets at all times.

11.   Lastly, enjoy your new bouquet!

We have a wide variety of fresh fruit arrangements and chocolate dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations! You can also customize your order by adding plush teddy bears, balloons and more. You will see all of these custom options as you proceed through the checkout process, after you’ve selected an arrangement.

Our arrangement designs are carefully created for the perfect presentation in our signature style -- to ensure that every arrangement or gift meets these standards or presentation, the designs are trademarked and can't be modified by substituting different fruit types in any arrangement.

But, the good news is, we really do have dozens and dozens of options with many different fruit configurations! So, we're sure we have something that you will love. We'd be happy to help you find a gift that's just right for your taste preferences, so give your local store a call any time. Find your local store here.

All of our containers and packaging are specifically designed to accommodate the size of our arrangements and to complement the appearance of each fresh fruit creation. Containers may vary from those shown on our website.

We use 100% real chocolate in all of our dipped fruit arrangements and products! Our fruit is dipped in either semi-sweet or white chocolate.

Some of our arrangements and boxes of dipped fruit have crushed almonds, hazelnuts, or coconuts, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies.

All Edible Arrangements® products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies.

All chocolate is gluten-free. However, our chocolate is manufactured in facilities that may manufacture gluten-based products.

Every Edible Arrangements® store is individually owned and operated, and some of our stores are kosher certified. Look for the “Kosher Certified” notation in the individual store details on our Store Locations page or contact your Local Store directly to find out if they are kosher certified. In these Kosher Certified stores, some products may not be kosher, such as the Gourmet Chocolate Pops; please ask our Fruit Experts® in your local store if any item in your order is not kosher certified.

Our arrangements may vary in the exact fruit counts due to produce size variations throughout the year.  Each fruit has a peak season, which may result in larger than average produce during that time; similarly, there are seasons when the fruit may be smaller than average. To ensure that the arrangement’s design remains uniform, our Fruit Experts® work within specified fruit count ranges for each fruit type when building each arrangement. This gives our highly trained staff just enough flexibility to ensure that the arrangement is perfectly designed, no matter what size the fruit is at that point in the year.

Our fruit is sold at the peak of freshness. We recommend that you enjoy your Edible® right away. If that’s not possible, we recommend that you keep the item in its original wrapping and refrigerate immediately upon receipt. Once it has been removed from the original wrapping, we recommend that you remove the fruit from the skewers, store it in an airtight container, and refrigerate immediately. Our chocolate dipped fruit is exceptionally fresh and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.

No. Our fruit is all natural. No preservatives are ever added.

We take pride in our customer service at Edible® which includes not only the quality of our products, but also the speed of our service and delivery. If you need to cancel or change an order scheduled for pickup or delivery from a local Edible store, please contact local store that will be servicing your order at least 24 hours prior to the schedule delivery or pickup with your request. Please note our following delivery policy notes:

• Requests for deliveries at specific times of day are not guaranteed. Please contact the store that will be processing your order with any specific questions regarding your delivery.

• Residential deliveries may be made as late as 7:00PM.*

• Business deliveries will be made before 5:00PM*. Edible® may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Edible® is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day. We do not advise same day business deliveries to be placed after 3:00 PM as many businesses close at 5:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

• At this time, we cannot deliver to P.O. Boxes.

• We may call the recipient to schedule delivery in some cases.

 *Please note that during busy holiday times, residential deliveries may be made as late as 9:00PM.

Even if there’s no Edible Arrangements® store close enough to deliver locally, we’ve still got you (chocolate) covered! We offer shipment of our boxes of gourmet chocolate dipped fruit to many locations across the U.S. via FedEx. Just enter the recipient’s ZIP code and the delivery date required in the entry fields on our website, and you will automatically be shown all service options (pickup/delivery/shipment) available in that area on that date. If we do not currently have a service available in your desired area, remember that we are constantly growing and expanding our Edible Arrangements® store locations!

We can deliver almost anywhere nationwide in the United States! We have over 1000 store locations worldwide, and we can deliver to those stores’ surrounding areas.

Orders delivered through a local Edible Arrangements® store are hand-delivered in a refrigerated van or via DoorDash. Orders that are shipped are delivered via FedEx, and are specially packaged to ensure the perfect presentation and freshness on arrival.

Local Edible Arrangements® stores may contact the recipient prior to delivery to ensure that they are home and/or available to accept their gift, but we do not typically contact recipients prior to attempting delivery. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness, and advise your recipient to expect a delivery.

We cannot guarantee delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery.

You can always Track Your Order online any time, or by contacting the local store fulfilling the order. This information can be found in your confirmation email.

You can Track Your Order online any time through the Customer Service section of our website using your order confirmation number. Just enter your Order # in the entry field and click Track Order to get the most recent status update.

Please keep in mind that your order status is updated periodically and may not reflect up-to-the-minute status. During busy holiday times like Christmas, Valentine’s Day and Mother’s Day, there may be delays in updates to your order status.

If your order is shipped via FedEx, you will receive an email with your FedEx tracking # automatically when your order is prepared for shipment in one of our local stores.

Yes, of course! We offer both pickup and delivery from all of our store locations. If you are placing your order(s) online, you will be given the option to pick up your order once you’ve entered the ZIP code and the date required. Then, you will be able to select a store location for pickup.

Find a local store here.

Please visit our Terms of Use page for delivery fee pricing.

We accept payment via all major credit cards including American Express, Discover, Mastercard and VISA, as well as most digital payment options like PayPal, Venmo, Apple Pay, and Google Pay.

Your credit card will be charged at the time the order is placed.

All Edible Arrangements® store orders (for pickup or delivery) are subject to applicable the taxes of the state/area in which the local store operates. Orders shipping via FedEx are subject to 6.35% CT state sales tax.

Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.

Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not actually been charged.

Credit card transactions are authorized in two steps. In the first step, the payment gateway says “I want to charge $xx to card Y.” If the card has these funds available, the card company places a provisional hold on those $xx and responds OK back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured—you will not be charged.

However, it’s important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time is takes to release your funds is dependent entirely on your bank or credit card company.

You can find out more about our charitable work, including donations and sponsorships, on our Press page.

We think Tariq's story is something of an American Dream come true. Want to know more? Read more here

To learn about how Tariq started the fruit phenomenon known as Edible Arrangements®, take a little trip back in time with us through Our History.

Think you have what it takes to WOW us and our guests? We’d love to work with you!

To find out more about open positions at a local Edible Arrangements® store, please contact your local store directly. Need help finding a store? Check out our Store Locator.

To view available job openings at the Edible Arrangements® corporate office in Atlanta, Georgia, visit our Careers page.

Thanks for your interest! Please visit www.eafranchise.com to learn more about purchasing an Edible Arrangements® store location.

When you sign up for an account with Edible Arrangements®, you'll have access to some exclusive features only available to you! You'll be able to view your Order History for any order you place while signed in to your account. From there you can view the full order details, and track your order. You can also save contacts to your Address Book, sign up for our Gift Reminder service and more.

From your My Account page, select Address Book under Important Links. Then, click the red button that says Add a New Address and we'll walk you through it. Once you've added a new contact, placing an order will be even simpler!

With our Gift Reminder feature, you'll never forget an important occasion or event! To sign up for a Gift Reminder from your My Account page, select Gift Reminders under Important Links. Then, click the red button that says Add a New Reminder, and we'll walk you through the process. We'll send you an email when you tell us you'd like to be reminded.

We're sorry to say that we're not able to add orders under your Account once it has already been placed. Not to worry - you can still track your order, and you will (of course) still receive an order confirmation! You just won't be able to view this order under your Order History when you're logged in to your My Account page.

No problem! If you forgot your My Account password, just select LOGIN in the upper right of our website. Then, click on the link that says Forgot Your Password? From there, we'll walk you through the simple process to reset your password. If you'd simply like to change your password,  log in to your Account page, then click the link that says Change Password near the upper right of that page.

The redesigned Edible Rewards program provides instant rewards, exclusive perks and easy savings for members. Members earn points for their qualifying purchases and can redeem their points for a variety of discounts and free products.

If you have an existing account, you do not need to create a new one. Use the email address and password from your existing account to log into your new account.

Download the Edible App to view and manage your Edible Rewards account. Your account details, password, and any saved addresses can be managed in the new app.

The Edible App is available for both iOS and Android devices. The app can be downloaded from the App Store and Play Store.

Download the Edible App to view your points balance, points history and any available rewards. For the time being, point and reward activity is not available online.

Edible Rewards points are earned based on qualifying purchases. Points can be earned for orders placed online, in-store, and via the Edible App. You must be logged into your rewards account when placing an order online and in-app to receive points. You must use the email address associated with your rewards account when placing an order in-store to receive points.

Edible Rewards points are earned for qualifying purchases of Edible Arrangements products. The number of points earned is based on the amount spent on qualifying products and your rewards tier. Any amount spent on non-eligible products, delivery and shipping fees, tips, and sales tax are not eligible to earn points.

Edible Rewards points are added to reward accounts one day after the order has been delivered or picked up.

Edible Rewards points will not be granted for orders that have been cancelled or fully refunded. Points will be granted for partially refunded orders based on the adjusted qualifying purchase amount.

Edible Rewards points can be redeemed using the Edible App. For the time being, points and rewards cannot be redeemed on orders placed online and in-store.

In general, points will expire one year after they are earned. Promotional points may expire sooner. Upcoming point expirations can be viewed in the Edible App.

In general, rewards for order discounts, such as $5 or $10 off, will expire 30 days after points have been redeemed for them. Rewards for free products will expire 90 days after points have been redeemed for them. Promotional rewards may expire sooner. Reward expirations can be viewed in the Edible App.

The Edible Rewards Program Terms and Conditions can be found here.

We're sorry to see you go! Please follow the steps to unsubscribe:

1. Scroll to the bottom of an Edible Arrangements email.

2. Click the "unsubscribe" link. This will open a web page that lists your email subscription options.

3. Choose a subscription option and then click the "Update" button. Unsubscribing from our emails will not delete your Edible Rewards account.

Please contact our Customer Care Center with any questions. 877-DO-FRUIT

We're sorry to see you go! Please follow the steps to unsubscribe:

1. From your mobile phone, text STOP to 54091. Message and data rates may apply.

Unsubscribing from our texts will not delete your Edible Rewards account. Please contact our Customer Care Center with any questions. 877-DO-FRUIT